SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zen LEDS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://zenleds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery sdek, everything is prompt, packed well, everything is connected without problems, the remote was collected from the chandelier with a bang.
I recommend to everyone the store, everything came well packed, all whole, spare parts are, remote control, as a gift trifle, but nice. Thank you very much for the quality goods
Chandelier is just a bomb. Looks stylish. All as in the description. The store sent quickly.
Many thanks for the quality goods! Chandelier really liked. The store perfectly packed, in the assembly kit everything is. Beautiful chandelier, everything is neatly done, no scratches. Seller all 10 *** Thank you very much for the goods!!!
Chandeliers are just class. The assembly of two was about 30 minutes. Light more than enough
First i want to say about delivery: this is meeeega fast delivery just mega super hyper fast!!!! I ordered a chandelier 21.09 closer to the night t. E. You can count 22.09, brought to the house 24.09 i ohrinel from delivery, it's super!!! On the product itself there are no claims yet, everything corresponds to the description, is going for 15 minutes, until connected and unfortunately i can not say anything about its work (ceilings will mount add a review) packed very compact and neat, nothing damaged. Thank you very much for the promptness and gift (usb flashlight)!!!
Assembly is understandable. There was a question on connection, the store sent a video instruction. Everything works. Remote too
Delivery sdek, packed well, gift put, everything corresponds to the description!